Out of the Box Solutions (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and disclose your information when you use the Cristalene mobile application.

1. Information We Collect

We may collect the following types of personal and device information when you use the App:

• Location Data: To confirm technician arrival, service locations, and route tracking.
• Photos & Media: Uploaded by users for order verification, installation proof, or issue reporting.
• Device Information: Including OS, device model, and crash logs for performance monitoring.
• User Information: Name, email address, phone number (if entered voluntarily or provided via CRM integration).

2. How We Use Your Information

The information we collect is used for the following purposes:

• To update customers about service orders.
• To process payments, manage order status, and handle delivery or service appointments.
• To verify technicians’ identities and validate job completion.
• To improve app functionality and ensure technical reliability.

3. Data Storage and Security

All data is securely stored on Out of the Box Solutions servers. We employ industry-standard encryption and access controls to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

4. User Rights

You have the following rights regarding your data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may update your information through your account or by contacting us.
• Deletion: You may request that we delete your data from our servers, please contact us at support@oothebox.com. (subject to legal and operational limitations).
• Transparency: You may inquire how your data is being used.

Please email us at privacy@oothebox.com for any such requests.

5. Third-Party Disclosures

We do not sell your personal data. However, we may share limited information with third-party services for the following reasons:

• Analytics: To understand app usage and improve performance.
• Crash Reporting: To identify and fix bugs or system errors.

These third parties are bound by confidentiality and data protection agreements.

6. Children's Privacy

The Cristalene App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted at oothebox.com/cristalene-privacy with a new effective date. We recommend checking back periodically for updates.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 privacy@oothebox.com